IT Support in Minutes, Not Days
Remote Tech Support
Solve technology problems while you watch, without waiting for an on-site visit
Effortless Remote IT Support
Fast Response
We can get you up and running quickly, so there is less downtime.
Expert
Advice
There isn't much we can't help you fix. From one pc to a hundred.
Real People Getting Real Results
Here are some real words from real customers.
Digital Den has been very helpful creating our new website!
Chantel Ashton-RodriquezAshton EntertainmentWe have used Lee and Digital Den for over 5 years now for our webpage, and social media, this guy is a guru. Extremely knowledgeable and is the best at what he does. Highly recommended!!!!
Nathan WhitePlumbing Parts 2 ULee is amazing! He has created my website vision for my business and overdelivered. My site is functional, user friendly and looks incredible. Lee really listened to my needs and his service is exceptional, prompt and reliable. In addition to my website design I enlist his services for ongoing content updates and support so I can focus on my business and passions. My business has grown with Lee's support , up to date knowledge and expertise and I highly recommend Digital Den to everyone!
Lisa EverdingEarthy AngelsI recently had some major file corruption issues with my PC. I engaged another computer "Technician" who fixed it temporarily.
The same issue re-occured a few weeks afterwards. The original technician was uncontactable. I was recommended Lee Stoka from Digital Den who I found to be very professional, explained what the issue was and how he intended to rectify it, in layman's terms, then did it.
My rating gives you some idea of my opinion of his work and, as long as Lee is available, wouldn't dream of taking my devices elsewhere.John KellythorneHome UserLee at Digital Den is fantastic! He is super fast to come to our offices to assist us when we call, and is very knowledgeable about everything from websites, macs & pcs, networking, printers, and everything in between! We would be lost without him!
GrantPrintsmart Graphics
Get Instant help with our IT and Tech Support
We solve your tech issues quickly and efficiently, so you can get back to work. Here are just a selection of services we can provide.
Laptops & Pcs
Laptops, desktops, and tablets
Support for Windows and Mac
Virus removal and security
Fix slow computers
Set up new computers and devices
Recover files, photos and data
Backup & Recovery
Backup files, photos and videos
Secure files and apps
Cloud setup and training
Protect against data loss
Hard drives, cards and cloud
Restore systems
Training
Microsoft Office
Windows & Mac
General software training
Computer setup
Website updates
Website creation
Printers & Scanners
Setup new printers
Connect printer to wi-fi networks
Ink, toner and drum changing
Home or business printeres
Setup wireless printing
Email Setup/Support
New email account setup
Gmail, Outlook, Custom
Synch email accounts
Transfer email to new systems
Reduce spam emails
Privacy & Security
Protect your devices from attack
Setup internet security
Install anti-virus
Malware clean
Privacy Settings
Why Digital Den for Remote IT Support?
Reliable, remote, and hassle-free IT Solutions for Small Business and home users.
Fast & Efficient Service
Get expert help remotely without waiting for on-site visits.
Affordable Pricing
No hidden fees, just clear and competitive rates.
Small Business Focus
Tailored support for solo operators and growing businesses.
Tech Made Simple
We explain things in plain english, so you always know what's happening
Security First Approach
We ensure your devices and data are protected from online threates.
Ongoing Support
One-time fixes or ongoing care plans to keep your running smoothly
Multi-Device Support
We help with computers, laptops, phones, tables and more.
No Contracts
Pay as you go so you don't have to pay when you don't need it.
Our Process
Getting your tech issues fixed quickly is a simple three step process.
Step 1
Contact Us
Get in touch by calling or messaging us directly to tell us what you need help with.
Step 2
Book a Time
We book a time with you that suits your schedule and the amount of work to be completed.
Step 3
Tech Headaches Gone
We can talk you through the fix over the phone or remote right onto your device to fix the issue.
Simple Pricing
Remote IT Support
$25
/15 minutes
Laptops, desktops, and tablets
Support for Windows and Mac
Virus removal and security
Fix slow computers
Set up new computers and devices
Recover files, photos and data
On-Site IT Support
$125
/ hour
Laptops, desktops, and tablets
Support for Windows and Mac
Virus removal and security
Fix slow computers
Set up new computers and devices
Recover files, photos and data
IT Support FAQs
Not answered here? Give us a quick call, we don't bite.
We use secure, industry-standard remote access software that allows our techs to temporarily view and control your computer or mobile device (with your permission). You’ll receive a unique link to download our secure connection tool. Once connected, you can watch everything we do on your screen, and you maintain the ability to end the session at any time.
In most cases, yes! About 95% of common computer issues can be diagnosed and fixed remotely. This includes software problems, virus removal, email issues, printer setup, performance optimisation, and most network troubleshooting. For hardware failures that require physical intervention, we’ll diagnose the issue remotely and provide detailed next steps.
We provide remote support for Windows, macOS, Android and iOS/iPadOS. We also assist with printers, routers, and smart home technology setup.
You’ll only need to download a small, temporary connection client when your session begins. It is a quick install, and is automatically removed after each session.
Absolutely! We explain technical concepts in plain English. We walk you through each step of the process and ensure you understand what we’re doing and why. This approach not only solves your current issue but also helps prevent future problems.
We support both! Our monthly plans are particularly popular with small businesses and remote teams who need reliable, on-demant IT support without the cost of hiring in-house IT staff. We can support your entire team for a flat monthly rate.
Areas we serve
Based in Mandurah, Western Australia, we proudly serve home users and business clients both locally and nationwide. We offer our fast IT and Remote Tech Support services to some of these locations:
Gold Coast
Brisbane
Mandurah
Perth
Bunbury
Busselton
Margaret River
Albany
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