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Privacy policy

Last updated: 10 August 2026

1. Introduction

Digital Den ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website digitalden.com.au or use our services.

We are based at 28 Littleton St, Falcon WA 6210, Australia, and operate under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form (name, email, phone number, suburb or town, business name and website, the services you are interested in, budget and timeframe, how you found us, and your message)
  • Call or email us directly
  • Use our web design or digital marketing services
  • Subscribe to our newsletter or updates

We may also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This data is collected via cookies and similar technologies, primarily through Google Analytics.

When you submit the contact form, the message we receive also includes context about that visit so we can respond usefully without asking you to repeat yourself: the pages you viewed and how long you spent on the site, the page you arrived on, the site or search that referred you, any advertising campaign parameters in the link you followed, your device and browser details, and an approximate location (typically town or suburb level) derived from your IP address by our hosting provider. This information is held in your own browser during the visit and is only transmitted to us if you choose to submit the form. It is used solely to respond to your enquiry, and is never sold or shared for marketing purposes.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide our services
  • Send you quotes, invoices, and service-related communications
  • Improve our website, services, and customer experience
  • Analyse website traffic and usage patterns
  • Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. These include:

  • Google Analytics: We use Google Analytics to understand how visitors interact with our website. This data is anonymised and used solely for improving our services.
  • Essential cookies: Required for the website to function properly.

You can control cookie settings through your browser preferences. Disabling cookies may affect your experience on our website.

5. Third-Party Services

We may use third-party service providers to assist with our operations, including:

  • Google (Analytics, Search Console, Ads)
  • Cloudflare (website hosting and security)
  • Email service providers for communication

These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data.

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. Our website uses SSL encryption to secure data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or de-identify it.

8. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: