Remote Tech Support
Computer Problems? Get Instant Help with Our Tech Support
We solve your tech issues quickly and efficiently, so you can get back to work. Here are a few of the services we provide.
Laptops and Computers
Laptops, desktops, and all-in-one PCs
Virus removal and security
Fix slow computers or laptops
Set up new computers and laptops
Recover files, photos and data
File Backup and Recovery
Backup files, photos and videos
Secure files on apps
Cloud setup and training
Protect against data loss
Hard drives, memory cards, cloud
Software & Hardware Training
Microsoft Office training
Windows & Mac training
General software training
Computer setup training
Website training
Email Setup and Support
New email account setup
Gmail, Outlook, Yahoo, Custom
Sync email account on other devices
Help organise and sort emails
Help reduce spam emails
Printers and Scanners
Setup a new printer
Connect printer to Wi-Fi network
Help changing ink, toner, and drums
Home or business printers
Setup wireless printing
Privacy and Security
Protect your devices from viruses
Setup internet security
Install computer anti-virus
Learn about malware
Social media privacy settings
Why Choose Digital Den for Your IT Support?
Reliable, Remote, and Hassle-Free IT Solutions for Small Business & Home Users
- Fast & Efficient Service – Get expert help remotely without waiting for on-site visits.
- Affordable & Transparent Pricing – No hidden fees, just clear and competitive rates.
- Small Business Focused – Tailored support for startups, solo operators, and growing businesses.
- Tech Made Simple – We explain things in plain English, so you always know what’s happening.
- Security First Approach – We ensure your devices and data are protected from online threats.
- Ongoing Support & Maintenance – One-time fixes or ongoing care plans to keep you running smoothly.
- Multi-Device Support – We help with computers, laptops, phones, tablets, and smart devices.
- No Lock-In Contracts – Pay-as-you-go so you don’t pay when you don’t need it.
Our Process
Getting your IT and Tech Support issues fixed quickly is as easy as a three step process:
Contact Us
Get in touch by calling or messaging us directly to tell us what you need help with.
Book a Time
We book a time with you that suits your schedule.
Fix Your Problem
We can either talk you through it over the phone, or we can remote onto your computer or device to fix the issue.
Our Simple Pricing
Remote IT Support
$25
/15 minutes
For businesses that need a professional, high-quality website without the complexity.
On-site IT Support
$125
/ hour
For businesses ready to stand out, convert more customers, and grow their brand online.
Real Results from Customers Just Like You
Excellent Advice
"I was skeptical about digital marketing after being burned before, but Digital Den is different. They actually took the time to understand my business and created a plan that made sense. Within 3 months, my phone started ringing with quality leads."
The Tech Guru
"Finally, someone who could explain everything without the tech jargon! My website is now bringing in regular bookings, and I don't have to worry about any of the technical stuff. My Yoga Studio is full and my online courses are selling really well."
Frequently Asked Questions About Remote Tech Support
What is remote tech support, and how does it work?
Remote tech support is like having an IT expert right there with you, even if they’re miles away! We use secure software that lets us connect to your computer over the internet (with your permission, of course).
It’s like we’re sitting at your desk. We can then see your screen, control your mouse and keyboard, and troubleshoot problems as if we were physically there. This allows us to fix many computer issues quickly and efficiently, without you needing to bring your computer in or wait for an on-site visit.
Is remote tech support secure?
Absolutely! Your security and privacy are our top priorities. We use industry-standard, encrypted remote access software to connect to your computer. This software creates a secure connection, like a private tunnel, between your computer and ours. You have full control during the session – you can see everything we’re doing, and you can end the connection at any time. We will never access your computer without your explicit permission.
What types of problems can you fix remotely?
We can fix a wide range of computer problems remotely, including:
- Software issues (installation, updates, troubleshooting)
- Virus and malware removal
- Slow computer performance
- Email problems (setup, troubleshooting)
- Network connectivity issues (Wi-Fi problems)
- Printer and peripheral setup
- Operating system errors
- Data backup and recovery assistance
- General computer troubleshooting and advice
If it’s something we can fix without needing to physically touch your hardware, we can usually do it remotely. If it turns out to be a hardware issue that requires on-site repair, we’ll let you know.
What if you can't fix my problem remotely?
While we can solve most issues remotely, there are some cases (like major hardware failures) that require on-site attention. If we can’t fix your problem remotely, we’ll explain the situation clearly and discuss your options. We can provide recommendations on how to find a good local technician (if you’re in the Mandurah/Peel region) or suggest other solutions. We won’t charge you for the remote session if we can’t resolve the issue. Please note, this does not include us providing a recommendation.
How much does remote tech support cost?
Our remote tech support is charged at an hourly rate, with a minimum charge of $50. We’ll always give you an estimate of the expected time before we start working, and we’ll keep you updated if it looks like it will take longer. There are no hidden fees, and you only pay for the time we actually spend working on your issue. Contact us for our current hourly rate.
What are your hours of operation?
Our standard business hours for remote tech support are Monday to Friday, 9:00 AM to 5:00 PM AWST. We also offer after-hours and emergency support by appointment (additional charges may apply). Contact us to discuss your needs.
Do I need any special software?
No, you usually don’t need to install any special software beforehand. We use a secure remote access tool that typically involves downloading a small, temporary application for the session. We’ll guide you through the simple process, and the application will be automatically removed after the session ends. In some cases, we might ask you to download it before for speed reasons. It’s all very straightforward and safe.
Areas We Serve
Based in Mandurah, Western Australia, we proudly serve clients both locally and nationwide. We offer our expert web design services to businesses in:
- Mandurah & Peel Region
- Perth
- Bunbury
- Albany
- Gold Coast
- Brisbane
- Adelaide
- Australia Wide
