Wait, My Customers are on Social Media…Why do I need a website?

  • Digital Marketing
  • Small Business
  • Web Design

Tech Expert

Lee can most often be found with several devices in hand, fixing tech issues for everyone and crafting engaging, beautiful websites and digital marketing for Digital Den's clients.

I get it. Your cousin’s dog groomer has a thriving business built entirely on Instagram. Heck, you might have even scored a new client or two just from those snappy Facebook posts. But here’s the thing about social media: it’s like renting an apartment. You can make it cozy, but the landlord can change the rules – or even kick you out – whenever they want.

A website? That’s your own slice of the internet, where you get to call the shots. And while those social media shares are awesome, think about what happens after someone clicks. Having a well-designed, search-friendly website is how you turn a curious browser into a paying customer.

So, More Important Than That Viral TikTok Trend?


Look, I’m not gonna diss TikTok. Those videos can be a blast. But here’s where a website wins for small businesses:

  • Control: You own your website – the design, the content, the whole shebang. Social platforms? They change their algorithms more often than I change my socks. What works today might bomb tomorrow. A website gives you stability.
  • Credibility: Not having a website in 2024 is like not having a business card in the ’90s – kinda shady. A slick website tells people you’re serious, that you’ve invested in your business, and that they can trust you.
  • Data, Data, Data: Remember those viral TikToks? Betcha can’t see exactly who watched, when, and where they clicked off. A website gives you detailed analytics. That stuff’s marketing gold, folks – it lets you tweak your message for maximum impact.

Okay, you’re probably thinking, “But building a website is hard!” True, it does take effort, but it’s worth it. Let’s break it down into the important bits:

Web Design: Your Digital Storefront


Think of your website like a physical shop. A cluttered, confusing layout is like walking into a store where the lights are flickering and the price tags are missing. Good web design guides customers intuitively. Here’s what matters, design-wise, that’s often missing from the usual website advice:

  • Speed: People are impatient, especially online. If your site takes forever to load, they’ll bounce faster than a kangaroo on a trampoline. According to Think with Google, 53% of mobile site visits are abandoned if pages take longer than three seconds to load.
  • Feeling vs. Function: Sure, people need info, but don’t forget the feeling your website gives. Does it match your brand personality? Is it memorable? Emotion helps close sales.
  • Less is More: Don’t cram every scrap of info onto your homepage. It’s overwhelming. Guide people through a journey: interest, info, action!

SEO: Getting Found in the Online Jungle

Hacking Through The Jungle

SEO, or Search Engine Optimisation, is how you get folks to actually find your awesome website. It’s like putting up a giant neon sign that says “Hey! Awesome stuff over here!” Here’s the thing most articles won’t tell you:

  • It’s Not Magic: Good SEO is a mix of technical stuff (the right tags, site speed) AND good content that people actually want to read. No amount of keyword stuffing will save you if your website is boring.
  • Local Matters: If you’re a brick-and-mortar business, local SEO is your jam. That means claiming your Google Business Profile, getting listed on local directories – all that stuff that tells Google you’re the best plumber in town.
  • Voice Search is the Future: People are talking to their phones more and more (“Hey Siri, where’s the nearest coffee shop?”). Optimising for those conversational searches gets you ahead of the game.

Paid Marketing: The Targeted Boost


Sometimes, even the best-designed, SEO-friendly site needs a little paid push. Think of it like buying a billboard, but way smarter:

  • Super Specific: You can target ads based on location, interests, even what people search for. Talk about finding your ideal customer!
  • Trackable: Unlike traditional advertising, you know exactly how many clicks your ads get and whether they turn into actual sales.
  • Start Small: You don’t have to break the bank. Even a small, well-targeted ad campaign can work wonders for visibility, especially locally.

“Sounds like a Lot of Work…Can’t Someone Do This for Me?

Absolutely! Shameless plug time: Digital Den specialise in exactly this. We get the techy stuff, the design, and the marketing angle. A truly great business website isn’t just a bunch of pretty pages; it’s a carefully built lead generation machine.

Don’t waste more time thinking about it, have a chat with us today, or check out our web design services.