Remote IT Support Australia Wide for Small Business
Technology Issues Solved While You Watch
Technology problems don’t wait for convenient times. When your system crashes, software fails, or networks disconnect, every minute costs you productivity and peace of mind. Our remote IT support service connects you with a friendly technician instantly, allowing you to:
- Watch as we diagnose and fix your issue in real-time
- Get immediate answers to your questions
- Learn preventative measures to avoid future problems
No more waiting days for appointments or paying call out fees for on-site visits.
Three Simple Steps ot Technology Relief
Connect
Call us or schedule an appointment online. We’ll respond within 15 minutes during business hours and provide a secure connection link.
Grant Access
Install our secure remote access software (on any device). You maintain complete control and can end the session at any time.
Problem Solved
Watch as our tech resolves your issue in real-time. We explain what we’re doing every step of the way and answer any questions.
Why Clients Trust Our Remote Support
Excellent Advice
"I was skeptical about digital marketing after being burned before, but Digital Den is different. They actually took the time to understand my business and created a plan that made sense. Within 3 months, my phone started ringing with quality leads."
The Tech Guru
"Finally, someone who could explain everything without the tech jargon! My website is now bringing in regular bookings, and I don't have to worry about any of the technical stuff. My Yoga Studio is full and my online courses are selling really well."
Amazing Customer Service
"My computer was completely frozen, and I was panicking about losing all my family photos! Lee from Digital Den came out the same day, figured out the problem, and had me back up and running in no time. He was such a lifesaver!"
Lee knows so much stuff!
"Our office network kept crashing, and it was disrupting our whole workflow. Lee came in, diagnosed a tricky problem, and got us back online quickly. He was professional, explained everything clearly, and saved us a heap of downtime. "
Common Issues We Solve Remotely
Laptops and Computers
Laptops, desktops, and all-in-one PCs
Virus removal and security
Fix slow computers or laptops
Set up new computers and laptops
Recover files, photos and data
File Backup and Recovery
Backup files, photos and videos
Secure files on apps
Cloud setup and training
Protect against data loss
Hard drives, memory cards, cloud
Software & Hardware Training
Microsoft Office training
Windows & Mac training
General software training
Computer setup training
Website training
Email Setup and Support
New email account setup
Gmail, Outlook, Yahoo, Custom
Sync email account on other devices
Help organise and sort emails
Help reduce spam emails
Printers and Scanners
Setup a new printer
Connect printer to Wi-Fi network
Help changing ink, toner, and drums
Home or business printers
Setup wireless printing
Privacy and Security
Protect your devices from viruses
Setup internet security
Install computer anti-virus
Learn about malware
Social media privacy settings
Transparent Pricing, No Surprises
One-Time Support
$50
/ 30 minutes
Most issues are resolved within 30 minutes, for those that are longer. Time is billed in 30 minute increments.
Monthly Support Plan
$350
/ month
Unlimited monthly remote support for your business.
Frequently Asked Questions About Remote IT Support
Get Help Now: 0432 792 056How does remote IT support actually work?
We use secure, industry-standard remote access software that allows our techs to temporarily view and control your computer or mobile device (with your permission). You’ll receive a unique link to download our secure connection tool. Once connected, you can watch everything we do on your screen, and you maintain the ability to end the session at any time.
Is remote support as effective as in-person IT help?
In most cases, yes! About 95% of common computer issues can be diagnosed and fixed remotely. This includes software problems, virus removal, email issues, printer setup, performance optimisation, and most network troubleshooting. For hardware failures that require physical intervention, we’ll diagnose the issue remotely and provide detailed next steps.
Is it secure to let someone access my computer remotely?
Your security is our top priority. We use 256-bit encryption (the same level used by banks), never store your passwords, and you can watch everything we do during the session. You work directly with the owner of Digital Den, and no overseas call centres are used. The remote connection is temporary and can only be established with your explicit permission each time.
How quickly can you help me?
During business hours (8am-6pm AWST Monday-Friday), we typically respond to requests within 15 minutes. For after-hours support, our response time is usually under 1 hour. Emergency support is available on request, and pricing is dependent on requirements and time.
What operating systems do you support?
We provide remote support for Windows, macOS, Android and iOS/iPadOS. We also assist with printers, routers, and smart home technology setup.
Do I need to install any special software?
You’ll only need to download a small, temporary connection client when your session begins. It is a quick install, and is automatically removed after each session.
What if I'm not tech-savvy? Will I understand what you're doing?
Absolutely! I explain technical concepts in plain English. I’ll walk you through each step of the process and ensure you understand what I’m doing and why. This approach not only solves your current issue but also helps prevent future problems.
Do you offer support for businesses and individuals?
We support both! Our monthly plans are particularly popular with small businesses and remote teams who need reliable, on-demant IT support without the cost of hiring in-house IT staff. We can support your entire team for a flat monthly rate.
Stop Letting Technology Problems Control Your Day
Remote Support
Our remote IT specialists are ready to solve your technology issues now, so you can get back to what matters.
Call for Immediate Help: 0432 792 056Schedule Your Session