Remote Tech Support
Solve technology problems while you watch, without waiting for an on-site visit.
Effortless Remote IT Support
Our remote IT support ensures quick and efficient troubleshooting from anywhere Australia wide. We can get you back up running quickly.
Fast Response
We can get you up and running quickly, so there is less downtime.
Expert Advice
There isn't much we can't help you fix. From one pc to a hundred.
Real Aussie Businesses, Real Results
Computer Problems? Get Instant Help with Our Tech Support
We solve your tech issues quickly and efficiently, so you can get back to work. Here are a few of the services we provide.
Laptops and Computers
Laptops, desktops, and all-in-one PCs
Virus removal and security
Fix slow computers or laptops
Set up new computers and laptops
Recover files, photos and data
File Backup and Recovery
Backup files, photos and videos
Secure files on apps
Cloud setup and training
Protect against data loss
Hard drives, memory cards, cloud
Software & Hardware Training
Microsoft Office training
Windows & Mac training
General software training
Computer setup training
Website training
Email Setup and Support
New email account setup
Gmail, Outlook, Yahoo, Custom
Sync email account on other devices
Help organise and sort emails
Help reduce spam emails
Printers and Scanners
Setup a new printer
Connect printer to Wi-Fi network
Help changing ink, toner, and drums
Home or business printers
Setup wireless printing
Privacy and Security
Protect your devices from viruses
Setup internet security
Install computer anti-virus
Learn about malware
Social media privacy settings
Why Choose Digital Den for Your IT Support?
Reliable, Remote, and Hassle-Free IT Solutions for Small Business & Home Users
Fast & Efficient Service
Get expert help remotely without waiting for on-site visits.
Affordable & Transparent Pricing
No hidden fees, just clear and competitive rates.
Small Business Focused
Tailored support for startups, solo operators, and growing businesses.
Tech Made Simple
We explain things in plain English, so you always know what's happening.
Security First Approach
We ensure your devices and data are protected from online threats.
Ongoing Support & Maintenance
One-time fixes or ongoing care plans to keep you running smoothly.
Multi-Device Support
We help with computers, laptops, phones, tablets, and smart devices.
No Lock-In Contracts
Pay-as-you-go so you don't pay when you don't need it.
Our Process
Getting your IT and Tech Support issues fixed quickly is as easy as a three step process:
Contact Us
Get in touch by calling or messaging us directly to tell us what you need help with.
Book a Time
We book a time with you that suits your schedule.
Fix Your Problem
We can either talk you through it over the phone, or we can remote onto your computer or device to fix the issue.
Our Simple Pricing
Remote IT Support
$25
/15 minutes
For businesses that need a professional, high-quality website without the complexity.
On-site IT Support
$125
/ hour
For businesses ready to stand out, convert more customers, and grow their brand online.
Questions Everyone Asks About IT Support
We use secure, industry-standard remote access software that allows our techs to temporarily view and control your computer or mobile device (with your permission). You’ll receive a unique link to download our secure connection tool. Once connected, you can watch everything we do on your screen, and you maintain the ability to end the session at any time.
In most cases, yes! About 95% of common computer issues can be diagnosed and fixed remotely. This includes software problems, virus removal, email issues, printer setup, performance optimisation, and most network troubleshooting. For hardware failures that require physical intervention, we’ll diagnose the issue remotely and provide detailed next steps.
Your security is our top priority. We use 256-bit encryption (the same level used by banks), never store your passwords, and you can watch everything we do during the session. You work directly with the owner of Digital Den, and no overseas call centres are used. The remote connection is temporary and can only be established with your explicit permission each time.
We provide remote support for Windows, macOS, Android and iOS/iPadOS. We also assist with printers, routers, and smart home technology setup.
You’ll only need to download a small, temporary connection client when your session begins. It is a quick install, and is automatically removed after each session.
Absolutely! We explain technical concepts in plain English. We walk you through each step of the process and ensure you understand what we’re doing and why. This approach not only solves your current issue but also helps prevent future problems.
We support both! Our monthly plans are particularly popular with small businesses and remote teams who need reliable, on-demant IT support without the cost of hiring in-house IT staff. We can support your entire team for a flat monthly rate.
Areas We Serve
Based in Mandurah, Western Australia, we proudly serve home users and business clients both locally and nationwide. We offer our fast IT/Tech Support to business and home users in:
- Mandurah & Peel Region
- Perth
- Bunbury
- Albany
- Gold Coast
- Brisbane
- Adelaide
- Australia Wide
Stop Letting Tech Problems Ruin Your Day
Our remote IT specialists are ready to solve your technology issues now, so you can get back to what matters.
Call for Immediate Help: 0432 792 056
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