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Remote Tech Support

Experience seamless tech management with our expert remote IT support perfect for your business

Effortless Remote IT Support

Our remote IT support ensures quick and efficient troubleshooting from anywhere Australia wide. We can get you back up running quickly.

  • Fast Response

    We can get you up and running quickly, so there is less downtime.

  • Expert Advice

    There isn't much we can't help you fix. From one pc to a hundred.

  • Small business owner on the phone after getting new leads from her digital marketing with digital den.

    Computer Problems? Get Instant Help with Our Tech Support

    We solve your tech issues quickly and efficiently, so you can get back to work. Here are a few of the services we provide.

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    Laptops and Computers

    Laptops, desktops, and all-in-one PCs

    Virus removal and security

    Fix slow computers or laptops

    Set up new computers and laptops

    Recover files, photos and data

    LIFE BUOY

    File Backup and Recovery

    Backup files, photos and videos

    Secure files on apps

    Cloud setup and training

    Protect against data loss

    Hard drives, memory cards, cloud

    VIDEO CALLING

    Software & Hardware Training

    Microsoft Office training

    Windows & Mac training

    General software training

    Computer setup training

    Website training

    MAIL

    Email Setup and Support

    New email account setup

    Gmail, Outlook, Yahoo, Custom

    Sync email account on other devices

    Help organise and sort emails

    Help reduce spam emails

    FOLDER

    Printers and Scanners

    Setup a new printer

    Connect printer to Wi-Fi network

    Help changing ink, toner, and drums

    Home or business printers

    Setup wireless printing

    SUPPORT

    Privacy and Security

    Protect your devices from viruses

    Setup internet security

    Install computer anti-virus

    Learn about malware

    Social media privacy settings

    Why Choose Digital Den for Your IT Support?

    Reliable, Remote, and Hassle-Free IT Solutions for Small Business & Home Users

    Building A Website With Digital Den
  • Fast & Efficient Service

    Get expert help remotely without waiting for on-site visits.

  • Affordable & Transparent Pricing

    No hidden fees, just clear and competitive rates.

  • Small Business Focused

    Tailored support for startups, solo operators, and growing businesses.

  • Tech Made Simple

    We explain things in plain English, so you always know what's happening.

  • Security First Approach

    We ensure your devices and data are protected from online threats.

  • Ongoing Support & Maintenance

    One-time fixes or ongoing care plans to keep you running smoothly.

  • Multi-Device Support

    We help with computers, laptops, phones, tablets, and smart devices.

  • No Lock-In Contracts

    Pay-as-you-go so you don't pay when you don't need it.

  • Our Process

    Getting your IT and Tech Support issues fixed quickly is as easy as a three step process:

  • Contact Us

    Get in touch by calling or messaging us directly to tell us what you need help with.

  • Book a Time

    We book a time with you that suits your schedule.

  • Fix Your Problem

    We can either talk you through it over the phone, or we can remote onto your computer or device to fix the issue.

  • Our Simple Pricing

    Remote IT Support

    $25

    /15 minutes

    For businesses that need a professional, high-quality website without the complexity.

    Perfect for: New businesses, solo entrepreneurs, and those wanting a no-fuss professional online presence.

    Book Your Session Now

    On-site IT Support

    $125

    / hour

    For businesses ready to stand out, convert more customers, and grow their brand online.

    Perfect for: Growing businesses, service-based businesses, and those wanting to attract more leads online

    Let's Get Started

    Frequently Asked Questions About Remote Tech Support

    Here are some common questions about our remote support services

    What is remote tech support, and how does it work?

    Remote tech support is like having an IT expert right there with you, even if they’re miles away! We use secure software that lets us connect to your computer over the internet (with your permission, of course). 

    It’s like we’re sitting at your desk. We can then see your screen, control your mouse and keyboard, and troubleshoot problems as if we were physically there. This allows us to fix many computer issues quickly and efficiently, without you needing to bring your computer in or wait for an on-site visit.

    Is remote tech support secure?

    Absolutely! Your security and privacy are our top priorities. We use industry-standard, encrypted remote access software to connect to your computer. This software creates a secure connection, like a private tunnel, between your computer and ours. You have full control during the session – you can see everything we’re doing, and you can end the connection at any time. We will never access your computer without your explicit permission.

    What types of problems can you fix remotely?

    We can fix a wide range of computer problems remotely, including:

    • Software issues (installation, updates, troubleshooting)
    • Virus and malware removal
    • Slow computer performance
    • Email problems (setup, troubleshooting)
    • Network connectivity issues (Wi-Fi problems)
    • Printer and peripheral setup
    • Operating system errors
    • Data backup and recovery assistance
    • General computer troubleshooting and advice

    If it’s something we can fix without needing to physically touch your hardware, we can usually do it remotely. If it turns out to be a hardware issue that requires on-site repair, we’ll let you know.

    What if you can't fix my problem remotely?

    While we can solve most issues remotely, there are some cases (like major hardware failures) that require on-site attention. If we can’t fix your problem remotely, we’ll explain the situation clearly and discuss your options. We can provide recommendations on how to find a good local technician (if you’re in the Mandurah/Peel region) or suggest other solutions. We won’t charge you for the remote session if we can’t resolve the issue. Please note, this does not include us providing a recommendation.

    How much does remote tech support cost?

    Our remote tech support is charged at an hourly rate, with a minimum charge of $50. We’ll always give you an estimate of the expected time before we start working, and we’ll keep you updated if it looks like it will take longer. There are no hidden fees, and you only pay for the time we actually spend working on your issue. Contact us for our current hourly rate.

    What are your hours of operation?

    Our standard business hours for remote tech support are Monday to Friday, 9:00 AM to 5:00 PM AWST. We also offer after-hours and emergency support by appointment (additional charges may apply). Contact us to discuss your needs.

    Do I need any special software?

    No, you usually don’t need to install any special software beforehand. We use a secure remote access tool that typically involves downloading a small, temporary application for the session. We’ll guide you through the simple process, and the application will be automatically removed after the session ends. In some cases, we might ask you to download it before for speed reasons. It’s all very straightforward and safe.

    Areas We Serve

    Based in Mandurah, Western Australia, we proudly serve clients both locally and nationwide. We offer our expert web design services to businesses in:

    • Mandurah & Peel Region
    • Perth
    • Bunbury
    • Albany
    • Gold Coast
    • Brisbane
    • Adelaide
    • Australia Wide
    Get IT Help Right Now!