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Website Support

Website help when you just need someone tohandle it.

If your website needs updates, fixes, troubleshooting or practical improvements, you may not need a rebuild. I can step in, work out what is going on, and tell you what is worth fixing first.

A free 20-minute call, no obligation — and you'll be talking to me, not a salesperson.

  • 5.0 on Google
  • Mandurah, WA — working Australia-wide
Website support session showing a small business website being reviewed
  • 5.0 on Google
  • You deal directly with Lee
  • No lock-in contracts
  • Mandurah based, Australia-wide
What I can fix

Updates, fixes anduseful improvements.

This is for business websites that already exist and need proper attention, not for general computer support.

  • Page and content updates

    New services, changed wording, staff updates, photos, forms, banners, blog posts or the small jobs that sit there annoying everyone for months.

  • Fixes and troubleshooting

    Broken forms, layout issues, tracking problems, plugin mess, confusing settings and the kind of website jobs nobody in the office wants to touch.

  • WordPress and Squarespace help

    If the site is already built in WordPress or Squarespace, I can usually step in, work out what is going on and make the practical changes.

  • Conversion improvements

    The site might be working technically and still not produce leads. Calls to action, page order, copy and trust signals often need tightening before anyone talks about a full rebuild.

  • Tracking and analytics checks

    If you do not know whether forms, calls or ad traffic are being measured properly, I can check before you make decisions from bad data.

  • Plain-English advice

    I will tell you whether the existing site is worth improving, needs a staged clean-up, or is costing more to work around than it is worth. No mystery checklist for the sake of it.

How it works

Show me the problem,then I quote it.

The first job is working out whether this is a simple update, a deeper site problem or a sign the current setup is fighting you.

  1. Send it through

    Show me the site and the problem

    Send the URL and what needs changing or fixing. If you are not sure what is wrong, send the site anyway and tell me what is not happening.

  2. I check it

    I look at the setup before quoting

    I check the platform, how the site is built, what access is needed and whether the job is a simple fix or part of something bigger.

  3. Then I handle it

    Fix, improve or stage the work

    Small jobs can be handled directly. Bigger issues can be staged so the most useful fix happens first and nobody is talked into a rebuild too early.

Maintain, improve or rebuild

Not every site needsstarting again.

The sensible answer depends on the platform, the budget, the timeframe and how much the current site is holding the business back.

  1. Maintain it

    The site is stable, easy enough to edit and only needs updates, fixes or small improvements.

    For exampleA business that needs new service pages, updated photos and form tracking fixed may not need a rebuild at all.

  2. Improve it

    The site works, but the message, page structure, calls to action or Google visibility are holding it back.

    For exampleA site can look fine and still fail because every page says the same thing and nobody knows where to enquire.

  3. Rebuild it

    The platform or build is fighting every change, the site is slow, or the workarounds cost more than replacing the thing properly.

    For exampleA heavily customised site with no clean editing path might be cheaper to replace than keep patching forever.

Common questions

Existing sites come withexisting mess.

Can you work on my existing website?

Usually, yes. I need to see the platform, access, theme, plugins or builder first. If I can work with it safely, I will. If it is going to be painful or expensive to touch, I will tell you before you spend money on it.

Do you work with WordPress?

Yes. I can help with WordPress updates, content changes, plugin issues, forms, tracking and page improvements. I will also tell you if the WordPress setup is the reason simple jobs keep becoming complicated.

Do you work with Squarespace?

Yes, where the job fits the platform. Squarespace can be fine for simple sites, but it has limits. If the site can be improved there, I will do that. If it is the wrong tool for where the business is going, I will say so.

Will you push me into a new website?

No. Existing-site support is often the right first step. A rebuild only makes sense when the current site blocks progress or costs more to keep fixing than replacing.

Can this become ongoing support?

Yes. A lot of my work becomes ongoing support because once the site is current, the next job is keeping it useful: new pages, SEO, ads, reporting, content and small changes as the business moves.

What if I do not know what is wrong?

That is normal. Tell me what is not happening, such as no leads, no calls, no enquiries, poor rankings or an old provider who has gone quiet. I can look at the site and help work out the first practical fix.

Want me to look at the site you already have?

Send me the URL and the problem. I will tell you whether it is a quick fix, a staged improvement job or something that needs a bigger conversation.

Got a website job sitting there?

Send me the site.

Tell me what needs changing, fixing or improving. I will look at the setup and tell you the most sensible first step.

A free 20-minute call, no obligation — and you'll be talking to me, not a salesperson.